Notes - One Minute Manager

January 17, 2019 One Minute Goal Setting

• One minute goal setting: understand what the responsibilities are - 250 words, on the same page
• Problem solving: what is happening, what would you like to have happened? would doing A -> what you like to have happned to come true? then yes, good solution… complaining = not knowing what you’d like to have happened
• Iterate until figure out a solution..
• Never assume your employee knows anything with goal setting.. be extremely clear

One Minute Praise

• Close monitor in the beginning, to "catch people doing something right"
• Tell upfront about what you are doing
• Praise immediatley, tell them how important they are to the organization, how good it makes you feel
• Stop for a moment of silence, encourage them to do the same

One Minute Reprimand

• When someone did something significantly wrong
  • Asap
  • Behavior not person
  • On top of things
  • "Fair"
• 1/2 reprimand:
  • Reprimand people immediately.
  • Tell people what they did wrong—be specific.
  • Tell people how you feel about what they did wrong—and in no uncertain terms. 5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.
• 2/2
  • Shake hands, or touch them in a way that lets them know you are honestly on their side.
  • Remind them how much you value them.
  • Reaffirm that you think well of them but not of their performance in this situation.
  • Realize that when the reprimand is over, it’s over.