# Excerpts - One Minute Manager
*January 17, 2019*
One Minute Goal Setting
<ul>
<li>One minute goal setting: understand what the responsibilities are - 250 words, on the same page</li>
<li>Problem solving: what is happening, what would you like to have happened? would doing A -> what you like to have happned to come true? then yes, good solution… complaining = not knowing what you’d like to have happened</li>
<li>Iterate until figure out a solution..</li>
<li>Never assume your employee knows anything with goal setting.. be extremely clear</li>
</ul>
<hr>
One Minute Praise
<ul>
<li>Close monitor in the beginning, to “catch people doing something right”</li>
<li>Tell upfront about what you are doing</li>
<li>Praise immediatley, tell them how important they are to the organization, how good it makes you feel</li>
<li>Stop for a moment of silence, encourage them to do the same</li>
</ul>
<hr>
One Minute Reprimand
<ul>
<li>When someone did something significantly wrong
<ul>
<li>Asap</li>
<li>Behavior not person</li>
<li>On top of things</li>
<li>“Fair”</li>
</ul>
</li>
<li>1/2 reprimand:
<ul>
<li>Reprimand people immediately.</li>
<li>Tell people what they did wrong—be specific.</li>
<li>Tell people how you feel about what they did wrong—and in no uncertain terms. 5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.</li>
</ul>
</li>
<li>2/2
<ul>
<li>Shake hands, or touch them in a way that lets them know you are honestly on their side.</li>
<li>Remind them how much you value them.</li>
<li>Reaffirm that you think well of them but not of their performance in this situation.</li>
<li>Realize that when the reprimand is over, it’s over.</li>
</ul>
</li>
</ul>